Separate Enquiries must be submitted for products unrelated to each other. Regulators, Healthcare Providers and Paid Manufacturer members receive unlimited free priority Enquiries. Consultancy or Commercial Organisation members receive 2 Free Enquiry Service Credits, any subsequent Enquiries are charged at £100 per submission. Basic members are charged £100 per Enquiry submission.
When you submit an Enquiry* it will be placed in a queue for processing and one of our Term Development Team will start your Enquiry within a few weeks (this can be between 4 to 8 weeks depending on workload).
Once we have started the Enquiry the process will typically take between 1-3 weeks for completion. You can download the full Enquiry Process Terms here.
The Enquiry has a message function, we use this to communicate to members regarding their Enquiry. These can be viewed in accounts here https://members.gmdnagency.org/Enquiry.
After an Enquiry is submitted the Term Development Team may have technical questions about the Enquiry; the sooner a member can reply to any technical questions the faster the Enquiry will be processed.
A system e-mail will also be sent to let you know a message is awaiting your response, these are sometimes filtered out as spam, so please check your junk folder.
*At the GMDN Agency, we process the “Enquiry” in line with our Quality Management System (QMS). Updating of the GMDN Database is monitored and controlled by an ISO9001 QMS. Our QMS is annually audited by a third-party Certification Body. GMDN Agency has been certified by BSI to ISO 9001:2015 under certificate number FS 639464. The GMDN Agency has internal QMS and Standard Operating Procedures regarding GMDN Term development, management of Enquiries, stakeholder/Regulator consultation and management of conflicts.